Feature Story
April 2014
Incentives Could Improve Patient Care
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Incentives for Employees, Customers See Dramatic Growth - October 2013
IMA Recognizes Five Firms for Successful Incentives - August 2013
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Turnover Problems? Consider Work-Life Balance - April 2013
As the Affordable Care Act (ACA) becomes reality for millions of Americans, a paper from the Performance Improvement Council (PIC) of the Incentive Marketing Association (IMA) concludes that "one of the most effective ways to improve the quality of patient care is to invest in helping healthcare employees feel more engaged in their work" so they have a better chance to realize their goal of "helping patients and saving lives."
In "Prescription for Success: Employee Engagement Saves Lives in the Healthcare Industry," PIC member and O.C. Tanner Business Development VP Michelle M. Smith outlines why implementing healthcare employee engagement programs works:
- Employee Engagement = Patient Care Quality & Satisfaction because patient satisfaction levels directly relate to staff interaction, and that recognition can lead to more respect, visibility and better performance.
- Perception Is Powerful when just implementing a recognition program can boost employee engagement levels before the first award is given.
- Managers Play a Key Role in every business, but it is critically important for healthcare leaders to overcome the overwhelming challenge that nearly half of all employees don't feel their management cares about them—a catastrophic situation in health care.
"Each year, 195,000 patients die from avoidable mistakes—far more people than will be killed by gun violence and drunk drivers," the report states. "Yet, while these deaths can be prevented, the healthcare industry still lacks strong support for business tools that can engage its workforce and turn these statistics around."
Read the complete paper at www.thepicnow.org.