Editor's Desk - July/August 2020

Lead With Humility

"Do you wish to rise? Begin by descending. You plan a tower that will pierce the clouds? Lay first the foundation of humility."    — Saint Augustine

In a time of vast challenges around the world and turmoil at home, it's important to take a step back and look inward, acknowledging our imperfections and understanding how much we all still have room to grow. We look to our leadership—national, local, organizational, cultural, spiritual—to help guide us in that growth. And over the course of many lifetimes, outstanding leaders have emerged on all levels who help show the way to what's next.

But it's important to remember that leaders don't know everything. The best ones understand this, confess their ignorance with humility, and continue to lead from that foundation.

We all assume leadership positions at one time or another, even if we don't hold formal titles that acknowledge us as such. Parent, teacher, mentor, friend, colleague at some point, we all take the reins of leadership, but it's important to do so with that inward gaze that seeks our imperfections and aims to fill in those holes with wisdom from others who can help us grow and change and do better.

The world of incentives, recognition and rewards is no different. Like any business practice, there are established modes of doing this business, but in unsettling times, those modes may shift and change. Some of those changes will occur naturally. For example, as more teams work virtually, have your strategies for recognizing and rewarding top talent changed? Other changes might need more thought and guidance, and there's never a better time than the present to think with humility about how we can engage in these practices in a more thoughtful and equitable way.

And of course, we all need to recognize that business does better when it takes a variety of viewpoints and perspectives into account as times change. Business leaders do better when they understand that "the way we've always done things" isn't necessarily the smartest strategy.

In the realm of incentives, rewards and recognition, we're here to help you grow, providing guidance and ideas from leaders who understand how to reward, recognize and motivate your team, your partners and your customers. Consider us your connection to the people who can help you grow your understanding of how such programs work, so that you can continue to do better.

In this issue, we connect you with thoughtful professionals examining the impact of COVID-19 on the industry (on page 6), as well as strategies for business gifting (page 8), and motivating channel partners (page 18). And as always, we take a look at the merchandise that you can employ in your programs as you seek to boost your business by improving performance.

Never stop growing. Never stop learning. Keep looking for the holes in your knowledge, and keep building on your humble foundation.

Be Well,

Emily Tipping
Editorial Director,